Frequently Asked Questions
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  1. What is AdLink?  
 

AdLink is ADW's web ordering system that allows customers to upload a purchase order created on their inhouse parts inventory system. Once the order has been uploaded, customers have the opprotunity to edit the order on our website before releasing it to ADW. After the order has been released, customers are taken to a confirmation screen that shows the order total and the ADW invoice number.

Currently, AdLink only supports file uploads from ADP, Reynolds, and UCS systems. We will help customers with these parts inventory systems complete the necessary steps to generate their purchase file so that it can be uploaded to our system. We will add support for additional parts systems over time and as necessitated by customer demand.

  
     
  2. What if I don't want to use AdLink?  
  Not a problem. While AdLink does save considerable time for parts managers doing stock orders, our website is capable of allowing customers to create orders manually. This option also provides a quick interface to ADW's inventory for counter people who need to order individual parts throughout the day.  
     
  3. Why can I look up parts but not order them?  
  Anyone can do an inquiry for a part. To order parts using our website, however, customers must have a logon.  
     
  4. What is EraLink?  
  EraLink is a terminal emulator, a piece of software that allows a PC to access programs (typically databases) running on Unix-based servers or mainframes. EraLink is the terminal emulator used for Reynolds systems.  
     
  5. What is Reflections?  
  Reflections is also a terminal emulator and is used on most ADP systems. While some ADP systems do not use Reflections, it is necessary to use AdLink.  
     
  6. What do the "AdLink setup options" do?  
 

Bin location -- by checking this box, a customer can include their bin location on the order; the bin location will then print in the description field of the customer's invoice.

Fax confirmation -- by checking this box, a customer will receive a fax confirmation for each order released. A fax confirmation is in addition to the confirmation screen that customers see after releasing an order to ADW. Fax confirmations are more detailed than the onscreen confirmation and include details about each line on the order, such as line number on the customer's original purchase order, quantity shipped, and location shipped from.

E-mail confirmation -- by checking this box, a customer will receive an e-mail confirmation. It includes the same information as a fax confirmation, just delivered by e-mail. Click here to see a sample e-mail confirmation.

Ship next day -- by checking this box, a customer will be setup to have parts shipped from alternate ADW locations if we do not have the part on-hand in the customer's facing warehouse.

Backorder -- by checking this box, a customer will be setup to have a backorder created when ADW is out of stock on a part.